Iso: DIN EN ISO 9001: 2000-12
DIN EN ISO 9001: 2000-12 serves as a definition
of the basics of a state-of-the-art quality management as well as the
applied terminology. The successful leading and conducting of an organization
requires to run and direct it in a systematic and clear way.
The revised standard is based on an idea of in total eight principles
of a quality management,
- customer orientation
- guidance
- integration of persons involved
- process-orientated projection
- system-orientated projection
- permanent improvement
- subject-orientated projection for the taking of decisions
- relations to suppliers for the mutual benefit.
The standard puts a particular view on the integration of the protection of the environment.
